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Privacy Policy


Effective Date: 05th May 2017.


Scope and Objective

The SURAT DISTRICT CO-OP BANK LTD. Limited (“SDCB”) understands the importance of protecting personal information of customers and other users of web resources. (“Users”). SDCB commits to protect the privacy of the Users and understands all necessary and reasonable measures to protect it.

This policy is the property of SDCB and cannot be conveyed in any manner or in any form outside SDCB without prior written consent of Managing Director. SDCB reserves the right to modify this policy at any time. SDCB will endeavor to post the most current version of this policy on its website.

Salient Features

1. Commitment

Information collected and used by SDCB can include information supplied by Users and also the information that is automatically collected through navigation or in any other form. SDCB may include links to other websites. However, the moment Users leave SDCB servers, it goes beyond the control of SDCB. Thus any link to third party web resources do not form any approval, warranty or endorsement by or with SDCB.

2. Security

SDCB gives access of Users information to Authorized Employees only. Such employees are subjected to rules and regulations of SDCB. They undertake to abide by this Privacy Policy even after relieving from employment.

3. Sms and Email Privacy

SDCB respects the privacy of all its Users and takes every effort to protect sensitive customer information. SDCB never seeks from its Users any confidential / sensitive information like – PINs, passwords, CVV, expiry date, issue date, etc. By registering your mobile number or email id.


  • SDCB never sends unsolicited messages to your registered mobile number.
  • SDCB never sends unsolicited emails to your registered email id.
  • If Users have not registered their mobile phone number to SDCB, SDCB will endeavor to ensure Users that they will not receive a promotional SMS from us.
  • For enforcing terms and conditions of the products or services.

​SDCB will update Users mobile phone number or email id, only with their consent and requisite authentication – signature on paper documents.


4. Disclosure

  • SDCB may disclose any Statistical Information to any person without any limitation.
  • Users authorizes SDCB to exchange / share / part with information of Users to its affiliates / financial institutes / banks / credit bureaus / telecommunication / agencies / electronic clearing network that may be required by law / credit reporting / customary practice / statistical analysis / credit scoring , etc. and shall not hold SDCB liable for disclosure of such information.


5. Consent

  • Users consent ir-reovocably to SDCB for the following disclosures to third parties without any limitation :
  • For the lawful / legal requirement or compliance.
  • For enforcing terms and conditions of the products or services.
  • For protecting or defending our rights / interests / property and also for protecting or defending the rights / interests / property of our affiliates / banks / financial institutes etc.
  • For preventing Fraud purposes.
  • Users consent to the collection and use of their information by SDCB. Users consent to the terms of this policy.
  • Users also undertakes to keep their password complex and not to disclose to anyone in any form.
  • Users agree to receive communication from SDCB.


6. Contact Information

  • If any queries, please drop an email to